These Terms

These are the terms and conditions on which we supply our products to you.

Please read these terms and conditions carefully before using our website or submitting an order to us.  They tell you who we are, how we will provide products to you, how both you and we may change or end the contract, what to do if there is a problem, and other important information.  Please contact us if you require any changes or think there is a mistake in these terms. 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

Information about us

agata Limited is registered in England and Wales under company number 10191743. Our registered office is at 20/22 wenlock road, london n1 7gu.

How to contact us

You can contact us by writing to us at .

If we need to contact you we will do so by telephone or in writing by email using the telephone number or email address provided to us at the point of ordering.  We cannot be held responsible if the details that you have provided to us are incorrect. 

Our contract with you

If you are purchasing a product online, you will receive an order receipt confirmation email as soon as you have placed an order. At this point a contract will come into existence between you and us.  Please keep this email in a safe place as it will contain your unique order number which may be useful in future correspondence.  If you do not receive this email please contact   so that we may investigate and confirm that your order has been placed successfully.

If we are unable to accept your order, we will inform you of this and will not charge you for the product.  This may be for any of the following reasons: because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of an inability to obtain authorisation for payment, because we have identified an error in the price or description of the product, because the item has been withdrawn, or because we are unable to meet a delivery deadline you have specified. 

Our products

Products may vary slightly from the pictures on our website and/or promotional literature, and as such are for illustrative purposes only. agata LTD takes the utmost care to ensure that productS information and colours are accurate, but we cannot guarantee that a device‚Äôs display of the colours accurately reflects the REAL colourS of the products. 

As our products are handmade using natural sources, all dimensions, weights, capacities, and measurements indicated on our website may have a slight variation, and minor imperfections or defects which have not been identified by the product description or image may exist.   We hope that you understand this and appreciate the skill and craftsmanship required to make high quality and unique products.

All products shown are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.


The costs of delivery and options for delivery speed will be as displayed to you on the delivery and return page of our website. Please note that we do not deliver to PO box numbers.

We will aim to deliver the products to you within the time frame specified on the DELIVERY AND RETURN PAGE  of our website.

We are not responsible for delays outside our control.  If our supply of the products is delayed by events out of our control, and we are aware of these events, we will contact you as soon as possible to let you know and will take steps to minimiZE the effect of the delay.  we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If nobody is available to take delivery of the products at your address, and the products cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. 

If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs.  If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. 

A product will be your responsibility from the time we deliver the product to the address supplied by you.

You own a product once we have received payment in full.


Prices exclude delivery charges unless otherwise stated.  We reserve the right to alter prices at any time.  It may be necessary to increase or decrease our prices from time to time. 

We accept Visa, Mastercard, American Express and PayPal.  Your payment card will be charged accordingly when your item is dispatched.  If you choose to purchase through PayPal you will be charged for your item immediately.  

Your rights to end the contract

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods please email  Please provide your name, home address, details of the order, phone number and email address.

If your order has already been dispatched please follow the instructions in our Returns Policy. 

Our rights to end the contract

We may end the contract if you do not, within a reasonable time, allow us to deliver the products to your address, or do not pay any sums due.  If we end the contract we will refund any money you have paid in advance for products we have not provided.

Your personal information

We will use the personal information you provide to us for operational purposes, for example processing your order, dealing with queries, tracking deliveries and reviewing past purchases.  

We will only give your personal information to other third parties where the law either requires or allows us to do so, or where you have specifically indicated that you allow it. 


agata ltd cannot accept any liability for a failure to comply with instructions specifically stated on the website.  When you place an order to purchase a product, THIS is accepted by us by way of an order receipt confirmation email.  Any products on the same order which we have not confirmed as accepted in an order receipt confirmation email do not form part of the contract.

We are not liable for business losses. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 

agata ltd endeavours to check the accuracy of the information on this site.  However agata ltd does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.  If the goods do not on receipt by you substantially meet the description on this website you are entitled to reject the goods and return them to us. 

Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to any products you purchase under these terms.  Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.  In particular, we will not be responsible for ensuring that the products are suitable for your purposes. 

Changes to our site

We may update our site regularly, and may change the content at any time. Similarly, at times the content on our site may be out of date and we are under no obligation to update it.


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