Frequently Asked Questions
Our friendly Customer Service team would love to hear from you, so please do get in touch by using the contact form on this page.
You can order online via our website and pay at checkout. Or alternatively, you can call us directly on the number provided on our Contact Us page below and we will happily place the order for you.
There are a number of ways you can search for a product. Simply browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or brand types. Alternatively, if you know exactly what you want, just type in the product name into our search (top right of the website) and we will find you everything related to your specific search. Once you have found what you are looking for, click ‘add to basket’ or ‘buy it now’ when you're done shopping, follow the on-screen instructions to fill in your payment and delivery details.
We accept PayPal and all major credit cards: Visa, American Express, Mastercard.
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, card type are correct, and your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team.
Please make sure you type your discount code into the appropriate box when you check out and click ‘Apply’ to apply it to your order, happy shopping!
Only one discount offer or promotion code can be used per transaction. Promo codes cannot be applied to Sale items, Outlet and already discounted items. Should you need any further help, please contact our Customer Service team.
We are sorry to say that we are currently not offering any further discount, however, please take advantage of our promo codes that are available on our website home page. From everyone at Agata, thank you for all your hard work in keeping us safe.
If you don’t find the information you are looking for on the product page and the description information underneath the product image, please contact our Customer Service at firstname.lastname@example.org or use the "Get in touch" on this page.
We do please contact email@example.com to request one or you can sign up to our mailing list for all the latest products and promotions.
Please keep in mind that all our products are handmade in Sicily in small quantities, and this may affect our stock level. If you would like to order an out of stock product, please send us an email to firstname.lastname@example.org
Please keep in mind that all our products are handmade in Sicily in small quantities, and this may affect our stock level. For any information on our products and stock please contact our customer service
No, but it will make your shopping experience much easier with us in the future if you do. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, wish list, regular newsletters, as well as exclusive discounts and special offers. You can setup your account when you check out, whichever you prefer.
It sounds obvious, but make sure you are entering your details in the correct case first (lower/upper). If you have done this and are still having problems, you can re-set your password using the forgotten your password link. Or, please do get in touch with a member of our Customer Service team at email@example.com or use the "Get in touch" on this page.
You can cancel or change your delivery address by contacting our Customer Service team at firstname.lastname@example.org or use the "Get in touch" on this page.. You will need your order number and email address to hand. Your order can be cancelled or changed at any time until it has been dispatched from our distribution centre.
To ensure you receive your items as soon as possible we will occasionally dispatch items separately. Please check your order confirmation and estimated delivery timescales from each item on your order to make sure you are not missing anything that is outside of the delivery timescales stated on our website. If you discover something is missing, then please contact our Customer Service team at email@example.com or use the "Get in touch" on this page.
As soon as your order is dispatched you will receive an email with the tracking number for your order. If you still cannot find it please contact our customer service team as soon as possible at firstname.lastname@example.org or use the "Get in touch" on this page.
Yes, we are able to deliver internationally. Please check our Delivery and Return section for the countries where we deliver.
Unfortunately, you cannot choose a specific delivery day yourself.
We hope that you will be happy with your purchase from AGATA TREASURES and are confident that you will enjoy it and find it unique. If for any reason you are unsatisfied with our products, you can return them for an exchange or full refund. Goods must be returned within 14 days from invoice date. All items must be returned unused and in a saleable condition with proof of purchase within all the original packaging. You are responsible for the postage cost of returned goods. We suggest that you use recorded delivery as the goods are your responsibility until they arrive safely at our address. Please see our Delivery and Return section for more details
We are sorry if you have received an incorrect item in your order, to enable us to resolve the issue promptly please contact our Customer Service team as soon as possible. Please include order number, image and description to avoid any delays.
We want all our customers to be happy with their purchases however should you discover a fault, please contact our Customer Service Team immediately at email@example.com or use the "Get in touch" on this page and include the order number and description of the fault to avoid any delays.
In the event that your order arrives in a damaged condition, please contact our Customer Service Team within 48 hours of delivery and include the order number, clear image/s and description to avoid any delays.
Products may vary slightly from the pictures on our website and/or promotional literature, and as such are for illustrative purposes only. Agata Ltd takes the utmost care to ensure that product information and colours are accurate, but we cannot guarantee that a device’s display of the colours accurately reflects the real colours of the products. As our products are handmade using natural sources, all dimensions, weights, capacities, and measurements indicated on our website may have a slight variation, and minor imperfections or defects which have not been identified by the product description or image may exist. We hope that you understand this and appreciate the skill and craftsmanship required to make high quality and unique products
If you have missed your collection or need to rearrange/rebook, please contact our Customer Service team as soon as possible to allow time for us to speak with our courier and rearrange for you.
Upon receiving your refund notification, it may take up to 14 days depending on your bank and payment type.
Please contact our Customer Service team who can get this sent to you via email.
We do. Please visit our Trade Enquiries section for the details.
At the bottom of our website there is a sign up to our newsletter option or alternatively create an account. You’ll be able to keep up to date with all the latest trends and promotions we have available.
Yes, we do, they are available to purchase at the bottom of our website.
When you are checking out and you have the item in your cart, enter the 16 digit gift card number into the discount box and click ‘apply’. Please note the Gift Card cannot be used in conjunction with any other promotion code. If you are having any issues, please contact our Customer Service team at firstname.lastname@example.org or use the "Get in touch" on this page.
You will need to contact our Customer Service team and they will happily advise what you have remaining and how long to use it as it will expire after 12 months. Gift cards can be used more than once, and any balance remaining may be applied on future purchases.